North Somerset Council Case Study:
Reducing Administration Pressures Through MOGO Direct Fulfilment
The Challenge
North Somerset Council’s licensing team were facing growing administrative pressures. Managing the in-house production of plates, badges and signage was taking up significant staff time, leaving less capacity for priority work.
At the same time, the council wanted to improve the quality and consistency of the products being issued to the trade. With several types of materials and finishes in circulation, achieving a professional and durable standard across all licences was becoming increasingly difficult.
The Solution
North Somerset Council moved to MOGO’s Direct Fulfilment service.
To reduce the administrative burden and ensure high-quality, consistent products, North Somerset Council moved to MOGO’s Direct Fulfilment service.
Through this fully managed solution, MOGO takes care of the entire process, from artwork and printing to quality checks, packaging, and delivery direct to the driver. The council simply logs into a secure portal to place orders, and MOGO handles the rest.
This has allowed the licensing team to remove manual processes, eliminate stock management, and rely on MOGO’s in-house production standards to deliver durable, compliant licence products every time.
The Impact
What impact has the Direct Fulfilment service had on your team?
“Having the direct fulfilment service has meant staff are not having to manage and order stock and can order and issue remotely when working away from the office. We have received far fewer enquiries about receipt of plates and badges and we have freed up time in our reception area having stopped the collection process.”
How have you found MOGO’s delivery service?
“Licence holders have been pleased with the speed of delivery and appreciate the tracking system to monitor. The orders have been despatched very quickly and with the only errors being what we have asked for, not what has been produced! On occasion where post has been damaged in transit MOGO have supplied replacements quickly and efficiently.”
Have you received any feedback from the trade since moving to DF?
“We have had very few complaints to date with the majority of licence holders being pleased with the product and delivery turnaround times. We were anticipating some reticence from the trade but the response has been very positive.”
How have you found MOGO’s delivery service?
“Licence holders have been pleased with the speed of delivery and appreciate the tracking system to monitor. The orders have been despatched very quickly and with the only errors being what we have asked for, not what has been produced! On occasion where post has been damaged in transit MOGO have supplied replacements quickly and efficiently.”
Have you received any feedback from the trade since moving to DF?
“We have had very few complaints to date with the majority of licence holders being pleased with the product and delivery turnaround times. We were anticipating some reticence from the trade but the response has been very positive.”
In summary, what are your overall thoughts on working with MOGO?
“We have been really impressed with the customer service from MOGO through from design, onboarding, production and delivery. Being able to easily audit orders, submit them from any workplace and save valuable officer time has been very beneficial and I would recommend MOGO direct fulfilment service – we wouldn’t go back!”
Switching to Direct Fulfilment has helped North Somerset Council achieve:
Roughly 7.5 hours of staff time saved per week
Average order to delivery time reduced to 2-3 days
Less follow up enquiries and error correction
In Summary
By switching from in-house production to MOGO’s Direct Fulfilment service, North Somerset Council has removed time-intensive administrative tasks such as stock management and collections, allowing officers to focus on higher-priority work.
The transition delivered immediate operational benefits, including...
Faster processing
Reduced driver enquiries
Improved flexibility for staff working remotely
Licence holders have reported quick delivery times, with most orders arriving within two to three days, and positive feedback on the quality and presentation of the new products.
Overall, MOGO’s Direct Fulfilment has helped North Somerset Council deliver a more efficient, professional, and consistent licensing service, saving around a day of officer time each week while enhancing the experience for both staff and drivers.
Let's Talk
If you’re exploring ways to improve service delivery while reducing internal pressures, we’d love to help.
Book a quick call with Emily or Bruce to see how MOGO could support your licensing operations.
